Privacy Policy | Quick Service UAE

01 Introduction

Quick Service Solutions ("Quick Service", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we handle information collected through our mobile application, website and the home-maintenance services we provide across Sharjah, Ajman and Dubai.

By using our app, website or services, you acknowledge that you have read and understood this policy.

02 Information we collect

We collect information you provide directly and information generated automatically when you use our services:

Account & contact details: name, phone number, email address and password.
Service & address information: property address, access notes and details of the work you request.
Booking history: services booked, technician visits, quotes and feedback.
Payment information: processed securely by our payment providers; we do not store full card numbers.
Location data: approximate or precise location, where you grant permission, to dispatch technicians and show arrival times.
Device & usage data: device type, app version, IP address and interactions, collected automatically.

03 How we use your information

Create and manage your account and process bookings.
Dispatch technicians, provide quotes and complete the services you request.
Send booking confirmations, reminders and service updates.
Provide customer support and respond to your enquiries.
Improve our app, services and customer experience.
Send offers and marketing communications where you have opted in (you can opt out at any time).
Detect, prevent and address fraud, abuse or security issues, and comply with legal obligations.

04 Legal basis for processing

We process your personal data where it is necessary to perform our contract with you (to deliver services you book), where we have a legitimate business interest (such as improving and securing our services), where you have given consent (such as marketing or precise location), and where we are required to comply with applicable UAE law.

05 Sharing & disclosure

We do not sell your personal data. We share it only as needed to operate our services:

Technicians & service partners who carry out your booking.
Service providers such as payment processors, hosting, analytics and communications tools, under appropriate confidentiality obligations.
Authorities where required by law, regulation or valid legal request.
Business transfers in connection with a merger, acquisition or sale of assets, subject to this policy.

06 Data retention

We keep your personal data only for as long as necessary to provide our services, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements. When data is no longer required, we securely delete or anonymise it. Specific retention periods are set out at {RETENTION SCHEDULE}.

07 Security

We use technical and organisational measures designed to protect your information, including encryption in transit, access controls and secure infrastructure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work continuously to safeguard your data.

08 Your rights

Subject to applicable UAE law, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, where applicable.
Object to or restrict certain processing.
Withdraw consent at any time, including for marketing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

09 Cookies & tracking

Our website and app may use cookies and similar technologies to remember your preferences, keep you signed in, measure performance and improve your experience. You can manage cookies through your browser or device settings; disabling some may affect functionality.

10 Children's privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

11 Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website, and the "last updated" date above will be revised. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12 Contact us

For privacy questions or requests, contact us at hello@tryquickservice.com, call or WhatsApp +971 56 133 0958, or write to Office C1_1F SF8172, Ajman Free Zone, C1 Building, Ajman, UAE.